Shipping policy

Shipping Policy

Processing Times

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
Orders placed on weekends or holidays will begin processing the next business day.

If we experience any delays due to high order volume or restocking, you will be notified promptly via email.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and selected method.

We currently offer:

  • Standard Shipping: 3–5 business days

  • Expedited Shipping: 2–3 business days

  • Free Economy Shipping: 4–7 business days on U.S. orders over $30

Delivery estimates are provided by the carrier and may vary due to factors beyond our control.

International Shipping

Cellular Glow ships to select countries worldwide.
If your country is supported, it will appear as an option during checkout.

All international shipping rates, taxes, and duties are calculated in real time at checkout through our global shipping partner. These fees are collected upfront to ensure faster, smoother delivery.

Please note:

  • We do not ship to all regions at this time.

  • Delivery times and carriers vary by country.

  • Customers are responsible for verifying their address and local import regulations before purchasing.

Order Tracking

Once your order ships, you will receive an email with a tracking number.
Tracking information typically updates within 24 hours.

Delivery Issues

If your package is marked as delivered but you haven’t received it:

  1. Check with household members, neighbors, or building management.

  2. Confirm the shipping address you provided at checkout.

  3. Contact the carrier for additional details.

If you’re still unable to locate your package, email support@cellularglow.com within 7 days of the delivery date for assistance.

Damaged or Missing Items

If any item arrives damaged or missing, please contact us within 48 hours with:

  • Your order number

  • Clear photos of the packaging and product

We will arrange a replacement or refund as appropriate.

Order Changes or Cancellations

Once an order enters fulfillment, we are unable to modify or cancel it.
Please review your shipping details carefully before completing checkout.

Lost or Returned Packages

Packages returned to Cellular Glow due to an incorrect address or refusal at delivery may incur additional reshipment fees.